Aqua LustrePrivacy Policy
Aqua Lustre values your trust and handles your contact details with care. This policy describes how we collect, store, and protect your information when you contact us.
Data controller
The data controller for this website is Aqua Lustre, operating from Surrey, United Kingdom. You can contact our data lead regarding any personal privacy queries by writing to our main office email address.
Legal framework
We process personal data according to UK GDPR and the Data Protection Act 2018 and relevant local standards in United Kingdom. If this privacy notice ever conflicts with governing statutes, the law takes precedence.
Data collected through the request form and by phone
When you request a quote or book a visit, we collect your name, telephone number, email address, property postcode, and any comments you share about your pool. When you call us, we record your contact number and notes regarding your pool requirements in our job diary.
Purposes and legal basis
We process your personal details solely to arrange pool appointments, supply accurate maintenance quotes, deliver our services, and issue invoices. The lawful basis for this processing is the performance of a contract or steps taken at your request before entering into a contract, as well as our legitimate interest in running an efficient local trade service.
Storage period
We hold your service records, address details, and invoicing history for seven years to comply with United Kingdom accounting and tax regulations. General enquiries that do not result in a booking are deleted after twelve months.
Sharing with staff and subcontractors
Your details are accessed only by our own technicians and trusted office staff who need your address and phone number to carry out pool visits. We never sell, rent, or trade your contact data to marketing agencies or unrelated third parties.
Your rights and how to exercise them
Under UK data protection law, you have the right to request a copy of the personal details we hold about you, request corrections to inaccurate entries, or ask us to delete non-statutory data. To exercise any of these rights, send a brief message to our contact email and we will respond within thirty calendar days.
Questions about this policy
Drop an email to [email protected] or ring us at +44 191 345 2842 during Mon-Fri 09:00-18:00, Sat 09:45-13:45. We get back to every single message within one business day.
- Merchant
- Aqua Lustre Ltd
- Registered address
- 26 Cloth Market, Newcastle upon Tyne, NE1 1EE, United Kingdom
- [email protected]
- Phone
- +44 191 345 2842
- Working hours
- Mon-Fri 09:00-18:00, Sat 09:45-13:45
- Registration
- Company No. 12205597