Aqua LustreTerms & Conditions
These terms govern all pool cleaning, maintenance, and seasonal services provided by Aqua Lustre to residential and commercial clients.
Parties and scope
These terms apply to all service agreements between Aqua Lustre, referred to as we or us, and the property owner, manager, or representative, referred to as you. By booking our maintenance or repair visits, you agree to these service terms in full.
Booking and quotes
All quotes provided verbally, by message, or in writing are valid for thirty calendar days from issuance. An appointment is confirmed once both parties have agreed on a visit date and time, either by phone or written electronic message.
Performance of the work and access to the premises
You agree to provide safe and unhindered access to the swimming pool, skimmer baskets, surrounding decks, water supply, and plant room on the agreed date. Our team takes reasonable care when handling garden gates and equipment, but we require dogs and other pets to be kept securely indoors during our visit.
Prices, payment after completion and invoices
Payment is due upon completion of the visit. We accept payment by cash on completion or by direct bank transfer against the issued invoice. We do not take card payments, card terminal transactions, or online payment links. Invoices for domestic clients must be settled within seven days of receipt.
Cancellation and rescheduling
You may cancel or reschedule any regular maintenance visit without penalty by giving us at least twenty-four hours notice. If our technician attends the property but cannot gain entry to the pool or plant room, a callout attendance charge of thirty pounds will be invoiced.
Liability, insurance and complaints
Aqua Lustre maintains comprehensive public liability insurance covering our work on your premises. We are not liable for pre-existing structural issues, deteriorating pool liners, underground plumbing leaks, or brittle pipework that fails due to age. If you are dissatisfied with any cleaning or chemical adjustment, you must report it within forty-eight hours so we can re-inspect the pool.
Governing law
These terms and any contracts formed under them are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute.
Questions about this policy
Drop an email to [email protected] or ring us at +44 191 345 2842 during Mon-Fri 09:00-18:00, Sat 09:45-13:45. We get back to every single message within one business day.
- Merchant
- Aqua Lustre Ltd
- Registered address
- 26 Cloth Market, Newcastle upon Tyne, NE1 1EE, United Kingdom
- [email protected]
- Phone
- +44 191 345 2842
- Working hours
- Mon-Fri 09:00-18:00, Sat 09:45-13:45
- Registration
- Company No. 12205597